Services
What are your business hours?
MedBox offers 24/7/365 support. To reach us, just use our contact form, or call us at (866) 386-1964.
How do I receive as-needed medications?
If you have medication you take as needed, we’ll wait until you tell us you’re ready for a refill to send them. As-needed medications will come in a pill bottle for your convenience, separate from your re...
What if I travel regularly?
MedBox is designed with travelers in mind! Each dose comes in a tear-off packet, making it simple to take only the doses you need for your trip. Plus, for long-term travel, we’re able to ship your MedBox to you...
Can vitamins/supplements/over-the-counter medications be included in my MedBox?
Yes, we can include your vitamins and supplements in your MedBox.
What if I get sick and need an antibiotic or other urgent medications?
MedBox can send a partial supply of the medication you need, which should last until your next MedBox shipment. For more urgent needs, we can coordinate same-day local pickup or delivery.
Do I have to leave my current pharmacy?
Yes, but we will handle all the legwork, such as contacting your old pharmacy and transferring your prescriptions over to MedBox. We make every effort to ensure the transition is as smooth and effortless as possible.
How can my doctor send prescriptions to MedBox?
Your doctor can send the prescription directly to MedBox. If you need the medication right away, MedBox can send you a partial supply to last until you receive your next MedBox shipment.
Are all of my medications eligible to be packaged within the MedBox packs?
For the most part yes. There are some medications, such as inhalers, lotions, and “as-needed” (PRN) meds that may be packaged separately.
Do you deliver controlled substances like schedule II pain medications?
No, the only scheduled medications we deliver are schedule III, IV, and V medications.
How are items that are taken occasionally or “as-needed” (PRN) provided?
“As needed” (PRN) medications are sent in separate pill bottles with instructions.
Can MedBox provide non-pill items like inhalers, ointments, sprays or lotions?
Yes, MedBox can include non-pill items. They will be packaged separately and may arrive in a different box.
Where is the service available?
MedBox is currently available in 44 states and territories throughout the US. Please see the map below to find out if MedBox is available in your area.
What do I do if I need to make a change to my MedBox?
It’s easy to make any changes to your MedBox. Just call or text us at (800) 270-7091 and let us know what you need to change.
What medications do you deliver?
At MedBox, we prioritize providing comprehensive long-term care pharmacy services, specially tailored for seniors. We deliver a wide array of medications, encompassing everything from common over-the-counter options ...
What is MedBox?
MedBox is a specialized pharmacy service specifically designed with seniors in mind. Our mission is to empower seniors by simplifying the often complex task of managing multiple medications. We help seniors stay in c...
Shipping & Refills
I am out of medication. Can you please send it right away?
MedBox is here to ensure you’re never without your necessary medications. We can coordinate local same-day pick-up and delivery for immediate needs. Please keep us informed of any changes as soon as possible so...
How does MedBox manage my refills?
Refill management is a breeze with MedBox. Our system automatically keeps track of your medication and ensures your prescriptions are refilled and delivered to your door before you run out. You won’t have to wo...
How often do you refill medications (30 vs 90 day)?
We currently only fill your MedBox with a 30-day supply. You will automatically receive your following month’s supply a few days before you run out, making the transition smooth and easy.
Do I have to sign for delivery?
In most cases, you do not need to sign for delivery and do not need to be home. If you are receiving any controlled medications, however, you will need to sign for the delivery.
What to expect from your first shipment
You will receive your first shipment a few days before your start date. Your shipment should contain your MedBox premium dispenser, along with a roll of packets containing your meds. Setting up the MedBox is fast and...
How do I receive as-needed medications?
If you have medication you take as needed, we’ll wait until you tell us you’re ready for a refill to send them. As-needed medications will come in a pill bottle for your convenience, separate from your re...
Caregivers
How do I make changes to a loved one’s MedBox?
It’s easy to make any changes to your loved one’s MedBox. Just call or text us at (800) 270-7091 and let us know what you need to change.
Can caregivers sign up the individuals they care for to use MedBox?
Yes, signing up for someone else is just as easy as signing up yourself. Just make sure to have a list of all their medications, insurance card, doctors, and current pharmacy information on hand.
Financial
How are copays determined?
Your insurance company sets your copays, depending on the type of plan you have. If you are part of an HMO, you may have fixed copays. In other situations, you may have a type of payment called coinsurance, where you...
Is financial assistance available?
MedBox works with non-profit organizations and drug manufacturers to get you the lowest copays possible. If you need financial assistance to pay for your medications, please contact us at (866) 386-1964.
How much will my copays be? Will they change if I switch to MedBox?
No, your copays should remain the same as what you would pay for a 30-day supply at your local retail pharmacy. Your copays are set by your insurance company and should not change if you switch pharmacies.
What happens if the MedBox dispenser is damaged or lost – is there a replacement fee?
The MedBox dispensers are made from quality materials, designed to be durable and resist damage under normal usage. In the event of loss or damage, however, we can offer a replacement at a minimal cost of $30.
Are there additional costs for these MedBox dispensers?
Absolutely not. There are no additional costs associated with our MedBox dispensers. They will be shipped to you free of charge, and they’re designed to be reused with your upcoming medication refills.
How much does MedBox cost?
With MedBox, you don’t have to worry about additional expenses. Our pharmacy dispenses medications in our unique packaging and delivers them right to your door, all at no extra cost. Essentially, we offer you t...
Insurance
I have Kaiser insurance. Can I use MedBox?
We do accept certain Kaiser plans. Please call us to verify. However, if you have a Kaiser commercial plan, you would have to continue with Kaiser due to insurance restrictions.
I have a VA insurance, can I use MedBox?
We do accept Tricare, however, if you get your medication directly from the VA you would have to continue with them due to insurance restrictions.
Does MedBox take Medicare?
Yes, MedBox accepts Medicare Part D.
How will I pay my copays?
You can use a credit card or checks to pay your copays.
Do you take my insurance?
We accept Medicare, multi-state Medicaid, Medi-Cal, Blue Shield, and most private insurances.
How are copays determined?
Your insurance company sets your copays, depending on the type of plan you have. If you are part of an HMO, you may have fixed copays. In other situations, you may have a type of payment called coinsurance, where you...
Safety & Privacy
How do you ensure accuracy?
At MedBox, we utilize state-of-the-art technology to dispense medications in line with your doctor’s instructions. Your meds are prepared in easy-to-tear packets per dose. High-tech machinery scans each packet ...
I am out of medication. Can you please send it right away?
MedBox is here to ensure you’re never without your necessary medications. We can coordinate local same-day pick-up and delivery for immediate needs. Please keep us informed of any changes as soon as possible so...
Where can I contact MedBox with any other questions?
MedBox Care Advisors are available to talk about any concerns or questions. Call us at (800) 270-7091.
How do I make sure I don’t run out of medication?
Refill management is a breeze with MedBox. Our system automatically keeps track of your medication and ensures your prescriptions are refilled and delivered to your door before you run out. You won’t have to wo...